Intimidation from technological lapses – Part 4 - Ahmed Al Zarouni

Make sure IT departments are up to scratch
But saddling tech professionals with multiple roles might short circuit best intentions
Ahmed Al Zarouni, Special to Gulf News

IT departments should have specific tasks that cannot be mixed and matched – just like it won’t help to bring in a pharmacist for an open-heart surgery

Many think the functions of an IT department are one and the same, and all technicians can perform any function.

You will find a technical support officer assigned to the tasks of systems security, software development, project management, data analysis, systems administrator, database admin, strategy, etc.

These have, unfortunately, caused IT departments to come with the lowest rankings. Thus, instead of working according to a clear strategy and planning, they will be a burden on the organisation.

IT departments should have specific tasks that cannot be mixed and matched – just like it won’t help to bring in a pharmacist for an open-heart surgery.

While IT departments generally oversee the management of infrastructure, they also offer technical services. There are divisions that oversee the development and management of software and apps. Another could be responsible for seeking new solutions and innovations.

A special division handles information security… and this will be the focus of our conversation.

The organisation may not need all these separate functions due to its relatively small size, but certainly, it needs persons specialized in such task